GDPR Policy Document
As you are aware new regulations come into force on 25th May 2018. We, as a veterinary practice, hold certain information appertaining to you and your horse which is necessary to provide you with the efficient and personal service you expect.
The information we hold are your name, address, telephone numbers, email address together with details of your horse and their case history. These are stored on a secure computer, serviced by AT Systems, secured with a login and not connected to any WFI system. Scan photos are stored in a ring binder at the clinic and paper copies of insurance reports and letters in hanging files. The clinic is locked and alarmed when not manned. X-rays are stored in the ‘cloud’ and are securely managed by BCF technologies. As a veterinary practice we are governed by the rules of the RCVS with regard to client confidentiality so none of the data we have on file will be shared with a third party without your prior consent except when expert professional opinion is sought.
Credit card details including those given over the phone, and any details given at the time of booking a purchase examination, are not stored and will be shredded once payment has been processed. No payment details will be requested over the internet and any details of payments made online by BACS are secure.
From time to time we will email you with current offers and details of client evenings, post you newsletters and send you text reminders for vaccinations etc – please contact the office should you wish to opt out of this facility.
Spring Paddocks Equine Veterinary Surgeons
14th May 2018
Your privacy is taken very seriously and we are dedicated to handling your information in a secure and responsible manner.
This policy sets down the various areas where user privacy is involved and outlines the obligations and requirements for website users and owners. The policy also covers the way this website will protect user data as well as storing and processing that information.
This website/the website owners take a proactive strategy on user privacy and provide appropriate measures to safeguard the privacy of users for the duration of their visit. The website complies with UK national laws and requirements for user privacy.
Cookies are small files saved to the hard drive of the user’s device, which track, save and store information regarding the user’s interactions and usage of the website. This enables the website, through its server, to produce a more tailored experience for site users.
Other cookies may be stored to your device hard drive by external vendors should this website use sponsored links, referral services or adverts. These cookies track visitor conversion and referral and tend to expire after 30 days, although some may take longer to expire. None of the user’s personal information shall be gathered or stored.
Users contacting this website and/or its owners do so at their own discretion and provide any such details requested at their own risk. Personal information will be private and stored securely until it is no longer needed; details can be found in the Data Protection Act 1998. This website endeavours to ensure a safe and secure form to email submission procedure but visitors using these forms do so at their own risk.
This website and its owners use any information submitted to supply further information about the products/services they offer or to help in answering any queries you might have. This includes using your details to subscribe you to any email newsletter the website uses but only if this was made clear to you and your permission was granted when submitting any form. Or whereby you the consumer have previously purchased or enquired about purchasing a product or service that the email newsletter relates to. This is not a complete description of your rights in regard to receiving email marketing communications. Your details will never be passed on to any third party.
Even though this website seeks to provide quality, safe and relevant external links, users ought to apply a policy of caution before following any external web links from this website. Such links are followed at the user’s own risk.
The website owners can neither guarantee nor verify the contents of any externally linked website despite their very best efforts. The website owners cannot b held liable for any damages or implications as a result of visiting any external links mentioned.
We encourage you to be cautions and to read the privacy statements of each and every website that collects your information.
This privacy statement only applies to information collected on this website.
Adverts and Sponsored Links
This website may include sponsored links and adverts. These sponsors and advertisers may have privacy policies regarding the adverts they serve.
Interactions made through external social media services that this website and its owners participate with are subject to the terms and conditions as well as the privacy policies held with each social media service.
Users are encouraged to use social media platforms sensibly and with due care and attention in respect of their own privacy and personal details. We will never ask for sensitive information through social media services and encourage users wishing to discuss sensitive details to get in contact through primary communication channels like telephone and email.
This website may use social sharing buttons which help share web content directly from web pages to the social media services in question. Users are strongly advised prior to using these buttons that they do so at their own discretion and note that the social media service may track and save your request to share a web page respectively through your social media account.
Users should use good judgement before clicking any shortened web addresses (urls). This website will try to ensure only safe and relevant urls are posted. However, social media platforms can be prone to spam and hacking; for this reason this website and its owners cannot be held liable for any damages or implications as a result of following any shortened links.